Here to help, before and after you buy.
We assist our customers in making correct use of a product — planning, installation, troubleshooting, and maintenance. We're also committed to delivering goods within mutually agreed-upon times.
Our Commitment
We're committed to exceptional customer service that ensures your complete satisfaction. Our support team is always ready to help with product information, installation guidance, warranty claims, maintenance tips, or any concern you may have.
Support Hours
Product Installation & Demonstration
Upon request, professional installation and product demonstration services are available for select home appliances. Service charges may apply outside Dhaka or for specialised items.
Feedback & Continuous Improvement
We value your feedback — it helps us improve our products and service quality. Please share your experience or suggestions through our official channels.
For urgent matters, reach us through our hotline or email and we'll respond as soon as possible.
How to Reach Us
Our responsibility doesn't end at checkout.
It's not enough to say “thanks” or “let's keep in touch” after a sale is complete. We believe long-term success is built on real, lasting customer relationships. We provide warranty as per the written terms in your warranty card — usually from ready stock, and within 60 working days when a part needs to be arranged.
Our Promise
Our responsibility doesn't end with the sale. Our After-Sales Service team makes sure every customer keeps enjoying a smooth, satisfactory experience with our products long after purchase.
We aim to deliver professional, timely, and reliable support for all your home appliances.
Service Coverage
Our After-Sales Services include:
- Product installation and user guidance
- Warranty claim handling
- Product inspection, maintenance, and repairs
- Genuine spare parts replacement
- Technical consultation and troubleshooting support
Service availability may vary by product type and location.
Site Visit Facility
Site visits are available on request and are chargeable based on location and service type.
- Visits include inspection, technical assessment, or installation preparation.
- Inside Dhaka: standard site visit charge applies.
- Outside Dhaka: additional travel or service charges may apply.
- Site visits are scheduled only after payment confirmation.
Out-of-Warranty Service
After the warranty period expires, customers may still receive service under our paid maintenance program.
- Charges depend on the type of repair or replacement needed.
- Only genuine parts approved by the manufacturer are used.
- Cost estimates are provided before service work begins.
Service Areas
- Inside Dhaka: home service and installation within 1–3 working days.
- Outside Dhaka: courier or authorized service partner support (charges may apply).
- For courier deliveries, any transit damage risk remains with the purchaser unless otherwise agreed.
Customer Responsibilities
To ensure smooth service, customers are requested to:
- Retain purchase documents and warranty cards.
- Provide accurate information about the issue.
- Allow safe and timely access for service personnel.
- Avoid unauthorized repairs during the warranty period.
Continuous Care
We value long-term relationships with our customers. Our team periodically shares maintenance tips and product care advice to help you extend the life and performance of your appliances.
Need a hand with an appliance?
Installation, warranty claims, or a repair estimate — our team responds fast on the hotline or by email.